Return & Refund Policy
Return & Refund Policy
At Myelorias, operated by Shanghai Meizhi Network Technology Co., Ltd., we aim to provide customers with a clear and straightforward shopping experience, including assistance after an order has been delivered.
We understand that customers may occasionally need to cancel an order, return a product, or request a refund. This policy explains our general procedures, eligibility requirements, and the steps to follow when seeking assistance.
Please review the information below before submitting a return or refund request.
1. Canceling an Order
If you need to cancel your purchase, please contact our customer service team as soon as possible after placing the order.
Cancellation requests can generally be considered only while the order has not yet entered processing, packing, fulfillment, or shipment preparation.
If your cancellation is approved, any applicable payment already collected will be returned to the original payment method.
Once an order has entered fulfillment or has been dispatched, we may be unable to stop or cancel it. In that case, you may contact us after delivery to discuss whether the product qualifies for a return under this policy.
Cancellation Support
Email: service@myelorias.com
Telephone: 021-67856128
2. Our 30-Day Return Window
Myelorias offers a 30-calendar-day return period, beginning on the date your order is delivered.
For a standard return to qualify, the product should generally meet the following conditions:
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The item has not been used and remains in its original condition.
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The original packaging, included components, and accessories are available, where applicable.
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The customer can provide an order number, purchase confirmation, or another acceptable form of proof of purchase.
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The return request is submitted within 30 calendar days of delivery.
Please contact our support team before shipping any merchandise back.
Returns submitted without following the applicable return instructions may experience delays or may not qualify for acceptance under our standard return process.
These conditions do not override any consumer rights or remedies that cannot legally be restricted.
3. Starting a Return Request
To request a return, please email our customer service team at:
To help us assess your request, please provide the following information:
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Your order number.
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The product name or description.
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A brief explanation of why you would like to return the item.
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Supporting photographs or videos, where relevant, particularly for damaged, defective, or incorrect products.
Our team will review the details and explain the next steps, including any applicable return authorization and shipping instructions.
We recommend waiting for our instructions before sending the item.
4. Return Address and Shipping Instructions
The address used to register our business is not necessarily the location designated for receiving returned merchandise.
Please do not send products directly to our registered business address unless our customer service team specifically confirms that it is the correct return destination.
Once your return request has been reviewed, we will provide the appropriate return address and instructions for your order.
Shipping a return to an unconfirmed location may cause delays or prevent the package from reaching the correct processing facility.
5. Who Pays for Return Shipping?
Return shipping costs depend on the reason for the return.
Returns Due to Personal Preference
For eligible returns requested because of a change of mind, an incorrect selection, or another personal preference, customers are generally responsible for the cost of returning the product.
Examples include ordering the wrong option, deciding that an item is no longer needed, or choosing not to keep an otherwise correctly supplied product.
Returns Involving Product or Fulfillment Issues
If an item arrives damaged, defective, incorrect, or materially different from its description, please contact us before returning it.
After reviewing the circumstances, we will provide an appropriate resolution in accordance with applicable law and this policy. Depending on the situation, this may include a replacement, refund, or return arrangements without additional cost to the customer.
6. Refund Approval and Processing Time
When an authorized return reaches the designated return facility, the returned item may be inspected to confirm its condition and eligibility.
After the review is completed, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method used for the purchase.
Our usual refund processing period is 5–10 business days after the returned item has been received and inspected.
The time required for funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Where applicable law requires an earlier refund or a different procedure, those legal requirements will apply.
7. What If My Refund Has Not Arrived?
If your refund has been approved but you have not yet received the funds, please allow for any additional processing time required by your payment provider.
You may also take the following steps:
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Check the payment account or card originally used for the order.
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Contact your bank, card issuer, or payment provider to confirm whether the refund is pending.
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If the funds are still missing, contact our customer support team for further assistance.
Email: service@myelorias.com
Telephone: 021-67856128
Please include your order number and any relevant refund confirmation information when contacting us.
8. Damaged, Defective, Wrong, or Missing Items
If you receive a product that is damaged, defective, different from what you ordered, or if an item is missing from your delivery, please notify us promptly.
When reporting an issue, we recommend including:
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Your order number.
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A description of the problem.
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Clear photographs or videos of the affected product, packaging, or shipping label, where available.
Please keep the product and relevant packaging materials until our team has reviewed your request, where reasonably possible.
We will evaluate the information provided and explain the appropriate solution, which may include a replacement, refund, or other remedy depending on the circumstances and applicable consumer rights.
9. Product Exchanges
If you would like to exchange an item, please contact us before returning the original product.
Exchange requests are reviewed based on factors such as product condition, stock availability, the reason for the exchange, and the applicable return requirements.
When an exchange is available, our customer service team will explain the process and any relevant shipping arrangements.
If a direct exchange cannot be arranged, we will provide information about any other available options, including an eligible return or refund.
10. Customer Support and Company Information
For assistance with cancellations, returns, exchanges, refunds, or delivery-related product issues, please contact us using the information below.
Brand Name: Myelorias
Company Name: Shanghai Meizhi Network Technology Co., Ltd.
Customer Support Email: service@myelorias.com
Telephone: 021-67856128
Business Address: J, 1st Floor, Building 1, No. 655 Yinxiang Road, Jiading District, Shanghai, China
Our customer service team will make reasonable efforts to review your inquiry and provide appropriate assistance as promptly as possible.
Important Notice: The business address listed above is provided for company identification and general contact purposes. It is not automatically an authorized return address. Please obtain the correct return destination and instructions from our customer service team before shipping any returned merchandise.
Thank you for shopping with Myelorias. We appreciate your trust and aim to handle eligible return and refund requests in a clear, fair, and consistent manner.