Terms of Purchase

Introduction

Thank you for shopping with Myelorias.

These Purchase Terms outline the conditions that apply when customers purchase products through the Myelorias online store (referred to in this document as the “Website” or “Store”).

Myelorias is operated by Shanghai Meizhi Network Technology Co., Ltd.

By placing an order through our Website, you agree to the purchasing conditions described below, along with our applicable Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.

We encourage all customers to review these policies before completing a purchase. If you do not agree with these terms, please refrain from placing an order.

1. Customer Eligibility and Responsibilities

When making a purchase from Myelorias, you confirm that you have the legal capacity to enter into a purchase agreement under the laws applicable to you.

You agree to provide complete, accurate, and up-to-date information when placing an order, including your name, contact details, billing information, and shipping address.

Customers are responsible for reviewing their order information before completing checkout and ensuring that the products they purchase may lawfully be received and used in their destination.

Where permitted by applicable law, we may maintain records of customer service communications when reasonably necessary to assist with orders, resolve disputes, verify requests, or improve customer support.

2. Personal Information and Privacy

Protecting customer information is an important part of our online shopping operations.

Information submitted through checkout, customer service inquiries, account interactions, or other Website features is handled in accordance with our Privacy Policy.

That policy provides additional details about how personal information may be collected, used, stored, shared, and protected.

We may update our privacy practices and related notices to reflect operational changes, new technologies, or applicable legal requirements.

Customers are encouraged to review the Privacy Policy available on our Website for the most current information.

3. Order Submission and Acceptance

After completing checkout, you will generally receive an order confirmation email at the address provided during your purchase.

An automated order confirmation acknowledges that your order has been received. It does not necessarily mean that the order has completed all required verification or fulfillment checks.

We may need to review an order before shipment if certain circumstances arise, including:

• Product inventory becoming unavailable.

• An obvious error in product pricing or listing information.

• Payment authorization or transaction verification issues.

• Potentially fraudulent or unauthorized purchasing activity.

• Missing or inaccurate delivery information.

• Shipping restrictions or other circumstances that prevent fulfillment.

Where reasonably necessary and permitted by law, we may contact you to clarify an issue, delay fulfillment, or cancel an affected order.

If we cancel an order after payment has been collected, we will arrange the applicable refund in accordance with relevant laws and our store policies.

4. Product Details and Visual Representation

We make reasonable efforts to ensure that product listings contain useful and accurate information.

Product descriptions, photographs, measurements, specifications, and other details are intended to help customers make informed purchasing decisions.

However, some differences may occur because of manufacturing updates, packaging revisions, product photography, display settings, or other reasonable variations.

Images should be viewed together with the written specifications and product information provided on the relevant listing.

If an item delivered to you differs materially from its description, please contact our customer support team so that the matter can be reviewed under our Return & Refund Policy and applicable consumer protection laws.

5. Product Pricing and Promotional Offers

The prices displayed on our Website are intended to reflect the current selling prices of the listed products.

Although we work to maintain accurate pricing, occasional technical or administrative errors may occur.

If we identify an obvious pricing discrepancy before fulfillment, we may contact you to explain the issue and offer an appropriate resolution, including correction or cancellation where permitted by applicable law.

If an affected order is canceled after payment, any refund due will be processed according to applicable requirements.

Discount codes, promotional campaigns, and special offers may be subject to specific conditions, including expiration dates, qualifying products, minimum order amounts, or customer eligibility requirements.

Customers should review the applicable promotion details before completing checkout.

6. Inventory and Product Availability

All products offered through Myelorias are subject to availability.

Inventory information may change without prior notice, particularly during promotional events or periods of increased demand.

Placing an item in your shopping cart does not guarantee that the product has been reserved.

If a purchased item becomes unavailable before shipment, we may contact you to explain the situation and discuss available options.

Depending on the circumstances, these options may include an alternative product with your agreement, cancellation of the unavailable item, or an applicable refund.

We will handle such situations in accordance with our published policies and applicable consumer laws.

7. Order Fulfillment, Shipping, and Delivery

Orders are processed and dispatched according to the procedures outlined in our Shipping Policy.

Shipping times and delivery estimates may vary based on the destination, shipping service, carrier operations, and other circumstances.

Factors that may affect delivery include:

• The destination country or region.

• The shipping method available for the order.

• Carrier schedules and transportation conditions.

• Customs inspections or import clearance procedures.

• Local weather or delivery disruptions.

• Public holidays and seasonal shipping demand.

• Events outside our reasonable control.

Unless expressly guaranteed or required by applicable law, delivery dates provided on our Website are estimates rather than guaranteed arrival dates.

For more information about processing times, shipping arrangements, tracking updates, and delivery procedures, please review our Shipping Policy.

Nothing in this section limits any mandatory delivery-related rights available to consumers under applicable law.

8. Product Selection and Intended Use

Before purchasing, customers should carefully review the product description and any available instructions, specifications, safety information, or usage recommendations.

This information is intended to help customers determine whether a product meets their individual needs.

Customers should also consider any local requirements affecting the importation, possession, or use of particular products.

Certain product details, labels, packaging materials, or accessories may vary because of product updates or destination-specific requirements.

If you have questions about a product before ordering, please contact our support team for clarification.

This section does not exclude or restrict any statutory consumer rights, product safety obligations, or protections that cannot legally be waived.

9. Taxes, Import Duties, and Additional Charges

Depending on your shipping destination, purchases may be subject to sales taxes, import duties, customs fees, or other charges imposed by the relevant authorities.

Any amounts collected directly by our Store will be presented through the applicable checkout process.

Additional charges not collected at checkout may be assessed by customs authorities, delivery providers, or other relevant parties.

Where permitted by applicable law and the disclosed shipping terms, customers may be responsible for such charges.

Tax and duty requirements differ between countries and regions. We recommend reviewing the charges disclosed during checkout and any relevant import requirements before placing an international order.

10. Returns, Exchanges, and Refund Requests

Myelorias aims to provide a clear process for handling eligible product returns, refund requests, and order-related concerns.

Our Return & Refund Policy explains the applicable procedures for issues such as:

• Products received in damaged condition.

• Incorrect or missing items.

• Eligible product returns.

• Refund requests.

• Exchanges, where available.

• Other qualifying after-sales concerns.

Customers should review the Return & Refund Policy before submitting a request.

If you wish to return a product, please contact our customer support team and follow the applicable return instructions.

Do not send merchandise to our registered business address or another location unless that address has been specifically provided or confirmed for your return.

Any mandatory consumer rights provided under applicable law remain unaffected by these Purchase Terms.

11. Revisions to Purchase Terms

We may revise these Purchase Terms from time to time to reflect changes in our Website, purchasing procedures, business operations, or applicable legal requirements.

Updated terms will be made available on our Website.

Unless otherwise required by law or expressly agreed, revisions will apply prospectively and will not retroactively change the contractual terms of purchases already completed.

We encourage customers to review the current Purchase Terms when placing new orders.

12. Customer Support and Business Details

If you need clarification about these Purchase Terms or require assistance with a purchase, please contact our customer service team.

We can assist with product inquiries, order information, payment questions, shipping updates, and other matters related to your shopping experience.

Brand Name: Myelorias

Company Name: Shanghai Meizhi Network Technology Co., Ltd.

Customer Support Email: service@myelorias.com

Telephone: 021-67856128

Business Address: J, 1st Floor, Building 1, No. 655 Yinxiang Road, Jiading District, Shanghai, China

When contacting us about an existing purchase, please include your order number and the email address associated with your order whenever possible.

Our team will make reasonable efforts to review customer inquiries and provide helpful responses in a timely manner.

Thank you for choosing Myelorias. We appreciate your trust and remain committed to clear purchasing information, accessible customer service, and a dependable online shopping experience.