Shipping Policy

Shipping Information at Myelorias

At Myelorias, operated by Shanghai Meizhi Network Technology Co., Ltd., we aim to provide customers with clear information about how orders are processed, shipped, tracked, and delivered.

We work with fulfillment facilities and shipping providers to prepare and transport customer purchases. This policy explains our standard shipping procedures, estimated delivery periods, applicable charges, and how to obtain assistance with an order.

Please review the information below before completing your purchase.

1. Order Preparation and Processing

After your payment has been successfully confirmed, we generally require 1–5 business days to prepare your order for shipment.

This processing period covers activities such as order verification, inventory allocation, product picking, packaging, and coordination with the shipping provider.

Please note that processing time is separate from the time your package spends in transit.

Certain circumstances may require additional preparation time, including:

• Higher-than-usual order volumes.

• Weekends and public holidays.

• Seasonal promotions or major shopping events.

• Temporary inventory shortages.

• Payment verification or order information checks.

• Other fulfillment-related circumstances.

Once your package has been dispatched, a shipping confirmation will normally be sent to the email address associated with your order.

2. Estimated Delivery Timeframes

After an order leaves the fulfillment facility, the estimated shipping transit period is generally 10–20 business days.

Our standard shipping timeline consists of two stages:

Order Processing: 1–5 business days.

Shipping Transit: 10–20 business days after dispatch.

These estimates are provided to help customers plan their purchases. Unless expressly guaranteed or required by applicable law, they do not represent a guaranteed delivery date.

Actual delivery times may vary due to the destination, carrier schedules, customs clearance, local delivery conditions, severe weather, public holidays, or other circumstances beyond our reasonable control.

If an order is subject to a legally required shipment deadline or delivery remedy, the applicable legal requirements will take precedence.

3. Standard Shipping Charges

Myelorias offers standard shipping to eligible delivery destinations.

Standard Shipping Fee: $4.99 USD

The shipping charge applicable to your order will be displayed during checkout before payment is completed.

Shipping availability and any applicable charges may depend on the delivery destination and the shipping options offered for your purchase.

Please review the final shipping amount shown at checkout before confirming your order.

4. Warehouses and Shipping Origins

Orders may be dispatched from different warehouses or fulfillment facilities depending on inventory and logistics arrangements.

The location used to fulfill a particular order may be determined by factors such as:

• Where the purchased product is stocked.

• Current warehouse inventory.

• The customer's delivery destination.

• Available transportation and carrier services.

• Operational fulfillment requirements.

As a result, Myelorias orders may not all originate from the same warehouse, city, or country.

The company address provided in this policy is our business contact address and should not be assumed to be the dispatch location or an authorized return destination.

5. Tracking Your Shipment

When shipment tracking is available, tracking details will generally be provided after your order has been dispatched.

You may receive a shipping notification containing a tracking number or information about how to follow your package's progress.

Tracking updates are provided by the relevant carrier and may not appear immediately after the shipment is created.

In some cases, the carrier may need additional time to scan the parcel and activate its tracking record.

If your tracking information remains unchanged for an unusually long period, please contact our customer service team for assistance.

6. International Delivery Availability

Myelorias may provide international shipping to supported countries and regions.

The availability of international delivery depends on several factors, including:

• The selected destination.

• Available shipping carriers and services.

• Customs and import requirements.

• Restrictions affecting particular products.

• Local transportation and fulfillment conditions.

Some products or shipping services may not be available for every destination.

If we determine that an order cannot be delivered to the address provided, we may contact you to explain the situation and discuss available options.

Where appropriate, these options may include cancellation of the affected order and a refund in accordance with applicable requirements.

7. Customs Duties, Import Taxes, and Additional Fees

Orders shipped internationally may be inspected by customs authorities in the destination country or region.

Depending on local laws and the shipping arrangement, a shipment may also be subject to import duties, taxes, customs clearance charges, or other government-imposed fees.

If applicable charges are not collected during checkout, they may need to be paid separately in accordance with the relevant import requirements and disclosed shipping terms.

Customs inspections and clearance procedures may also extend the estimated delivery period.

We encourage customers placing international orders to review any applicable import restrictions and local tax requirements before purchasing.

8. Unexpected Shipping Delays

Although we aim to deliver orders within the estimated timeframe, occasional shipping delays may occur.

Possible causes include carrier disruptions, customs processing, adverse weather, transportation interruptions, public holidays, seasonal demand, or other events outside our reasonable control.

If your order is experiencing a significant delay, please contact us.

Email: service@myelorias.com

Telephone: 021-67856128

When requesting assistance, please include your order number and tracking number, if available.

Our customer service team will review the available shipment information and help determine the appropriate next steps.

Any mandatory consumer rights or remedies relating to delayed delivery remain unaffected.

9. Packages That Are Lost or Cannot Be Located

If your tracking information indicates an unusual delay or you believe your shipment may be missing, please notify our customer support team.

To assist with the investigation, we recommend providing:

1. Your order number.

2. The tracking number, if one has been issued.

3. The recipient's name and delivery details.

4. A brief explanation of the issue.

We may contact the shipping provider or review available tracking records to investigate the shipment's status.

Depending on the circumstances, possible resolutions may include further carrier investigation, replacement shipment, an applicable refund, or another appropriate remedy.

Requests will be handled in accordance with our store policies and applicable consumer protection requirements.

10. Requests to Change a Shipping Address

Please verify your delivery address carefully before submitting an order.

If you notice an error after checkout, contact our customer service team as soon as possible.

We will review whether the address can still be updated.

Address changes may be possible before the order enters processing or shipment preparation. However, once an order has been prepared, transferred to a fulfillment provider, or dispatched, changing the delivery information may no longer be possible.

Because shipping operations can move quickly, we cannot guarantee that an address modification request will be successful.

11. Providing Accurate Delivery Details

Customers are responsible for supplying complete and accurate shipping information during checkout.

Depending on the destination, this may include:

• Full recipient name.

• Street address.

• Apartment, suite, or unit number, where applicable.

• City or locality.

• State, province, or region.

• ZIP or postal code.

• Country or region.

• Contact telephone number or other required delivery information.

Your shipping address may differ from your billing address unless the relevant payment provider requires otherwise.

Incomplete or incorrect delivery details may cause delays, unsuccessful delivery attempts, or packages being returned by the carrier.

If you discover a mistake, please contact us promptly so we can review any available options.

12. Business Days and Fulfillment Schedule

Orders are generally processed during regular business days.

For the purposes of our standard processing estimates, business days typically exclude Saturdays, Sundays, and relevant public holidays.

Orders placed during weekends or holidays will normally begin processing on the next applicable business day.

Processing may take longer during major promotional events, peak shopping periods, or times of unusually high demand.

13. Returns Are Handled Separately

The company address listed in this Shipping Policy is provided for business identification and customer communication.

It is not automatically the address for product returns.

If you need to return merchandise, please review our Return & Refund Policy and contact our customer service team before sending the item.

Where a return is authorized, we will provide the appropriate return instructions and destination.

Sending products to an unconfirmed address may delay or complicate the return process.

14. Shipping Assistance and Business Contact Information

If you have questions about order preparation, shipping fees, delivery estimates, tracking updates, or shipment issues, please contact Myelorias Customer Support.

Brand Name: Myelorias

Company Name: Shanghai Meizhi Network Technology Co., Ltd.

Customer Support Email: service@myelorias.com

Telephone: 021-67856128

Business Address: J, 1st Floor, Building 1, No. 655 Yinxiang Road, Jiading District, Shanghai, China

For inquiries about an existing shipment, please include your order number and any available tracking information so our team can review your request more efficiently.

We appreciate your patience and understanding throughout the shipping process.

Thank you for shopping with Myelorias.